Terms of Service

Last update: 01.01.2026

§ 1. General Provisions

These terms of service (hereinafter: the “Terms“) set forth the rules and conditions for the use of the mobile application “VOICIE” (hereinafter: the “Application“) and other services provided by the Service Provider.
The Application is a voice assistant enabling voice recording, transcription, AI chat, and integration with external applications.
The Terms constitute the regulations referred to in Art. 8 of the Act of 18 July 2002 on Providing Services by Electronic Means (hereinafter: the “Act on Providing Services by Electronic Means“).
The Service Provider is Voicie Prosta Spółka Akcyjna (registered office address: ul. Opolska 110, 31-323 Kraków), entered into the register of entrepreneurs of the National Court Register kept by the District Court for Kraków-Śródmieście in Kraków, XII Commercial Division of the National Court Register under KRS number: 0001193097, holding NIP: 9452313558, REGON number: 54212333200000, holding share capital in the amount of PLN 1,000 (one thousand zlotys) (hereinafter: the “Service Provider“).
Contact with the Service Provider is possible via:
1. e-mail – at the address: hello@voicie.com;
2. traditional mail – at the address: ul. Opolska 110, Kraków 31-323;
3. telephone – at the number: +48 693 339 510.
Information about services provided by the Service Provider available in the Application, in particular their descriptions, technical and functional parameters, and prices, constitute an invitation to conclude an agreement within the meaning of Art. 71 of the Act of 23 April 1964 Civil Code (hereinafter: the “Civil Code“).
Before starting to use the Application, the User is obliged to read and accept the Terms and the Privacy Policy.

§ 2. Definitions

Capitalized terms used in the Terms shall have the following meaning:

Referral Code – a code enabling the conclusion of a Service Delivery Agreement under Subordinate Access. Each User using Master Access receives 4 unique, one-time Referral Codes at their disposal;
Master Access – means access to the Application granted under a one-time payment described in the Terms, enabling the use of the Application in the Bring Your Own Key formula and on the terms and conditions described in the Terms;
Subordinate Access – means access to the Application under a Referral Code received from a User holding Master Access, enabling the use of the Application on the terms and conditions described in the Terms;
Platform – a social platform created by the Service Provider enabling the exchange of experiences related to the Application and enabling access to the Application, available at https://community.voicie.com/;
Application – an interactive tool being a voice assistant enabling voice recording, transcription, AI chat, and integration with external applications;
Civil Code – the Act of 23 April 1964 Civil Code;
Consumer – a natural person performing a legal act with the Service Provider not related directly to their business or professional activity;
Account – a panel created in the IT system of the Application, enabling the User to use its functionalities;
Login – an individual and unique e-mail address being a unique identifier of the User within the Application;
Non-conformity – this is understood as the non-conformity of the Service with the Agreement on its provision (criteria for assessing the conformity of the Service with the Agreement concerning its provision are specified in Art. 43k sec. 1-2 of the Consumer Rights Act);
Review – a User’s opinion about the Service, including a description of the User’s experiences related to using the Service;
Subscription Fee – a fee paid by the User in advance in exchange for the Service, determined in accordance with the Price List applicable at the time of its ordering;
Privacy Policy – a document containing information on the processing of Users’ personal data by the Service Provider;
Entrepreneur – a natural person, a legal person, or an organizational unit not having legal personality, to which specific regulations grant legal capacity, conducting business or professional activity in their own name;
Entrepreneur with Consumer Rights – a natural person conducting business or professional activity in their own name, who has concluded an agreement with the Service Provider directly related to their business activity, but not having a professional character for that person, resulting in particular from the subject of their business activity;
Terms – the term defined in § 1 sec. 1 of the Terms;
Content/User Content – all data (including personal data), electronic files, information, and materials saved by the User on the Account and published within the Application by the User;
Agreement/Service Delivery Agreement – an agreement on the supply of digital content or digital service within the meaning of the Consumer Rights Act, under which the Service Provider undertakes to provide the Service to the User;
Service – a digital service within the meaning of the Consumer Rights Act, consisting of enabling the User to use the functionalities of the Application on the terms and conditions specified in the Price List and the Terms;
Service Provider – the term defined in § 1 sec. 4 of the Terms;
Consumer Rights Act – the Act of 30 May 2014 on Consumer Rights;
Act on Providing Services by Electronic Means – the term defined in § 1 sec. 3 of the Terms;
User – an Entrepreneur, Consumer, or Entrepreneur with Consumer Rights, who uses the Application as part of the Service.

§ 3. Technical Requirements

In order for the User to properly use the services provided by the Service Provider, it is necessary to:
1. connect to the Internet;
2. possess devices allowing the use of Internet resources;
3. possess a device with the Android […] or higher or iOS […] or higher operating system;
4. use a web browser enabling the display of hypertext documents on the device screen, linked on the Internet by a network web service and supporting the JavaScript programming language, and also accepting cookies;
5. possess an active e-mail account.
Within the Application, it is forbidden for the User to use viruses, bots, worms, or other computer codes, malicious software, files, or programs (in particular scripts automating processes and Applications, or other codes, files, or tools for the purpose of decompilation or unauthorized access to the source code or basics of the Application’s operation).
The Service Provider informs that it uses cryptographic protection of electronic transfer and digital content by applying appropriate logical, organizational, and technical measures, in particular to prevent third parties from accessing data, including through SSL encryption, use of access passwords, and anti-virus or anti-malware programs.
The Service Provider informs that despite the application of security measures referred to in sec. 3 above, the use of the Internet and services provided by electronic means may be at risk of harmful software getting into the teleinformation system and the User’s device or third parties gaining access to data located on this device. In order to minimize the aforementioned risk, the Service Provider recommends using anti-virus programs or measures protecting identification on the Internet.

§ 4. General Principles of Using Services

Use of the Application is payable (with the exception of Subordinate Access in the beta testing phase), unless otherwise provided in the Price List or individual arrangements with the Service Provider. The Service Provider further reserves the right to introduce additional, optional functions or services in the future, which may be available for a fee. The Service Provider shall inform the User of any change regarding the introduction of paid functions with appropriate advance notice.
The User is obliged to use the Application in a manner consistent with generally applicable provisions of law, the provisions of the Terms, as well as with good morals.
The provision of unlawful content by the User is prohibited.
The User using services provided by the Service Provider is obliged to provide only data (including personal data) consistent with the actual state. The Service Provider is not liable for the consequences of the User providing false or incomplete data.
In the event that activities within the Application are performed by a natural person acting on behalf of a User who is not a natural person, the performance of such activity is equivalent to the submission by the natural person performing such activity of a statement that they are authorized to represent the User. The Service Provider is entitled to demand from such a natural person the submission of proof of their authorization to represent the User, in particular a power of attorney document or an extract from the relevant register. In the event of performing an activity on behalf of the User despite the lack of authorization to represent them, the natural person performing this activity bears the liability provided for in the provisions of the Civil Code.
In the event of technical problems related to the functioning of the Application, the User has the option to report them by e-mail to the address hello@voicie.com.
One User may set up only one Account in the Application for one e-mail address.
A violation of the Terms includes in particular:
1. provision of unlawful content by the User;
2. use of the Service and functionalities by the User inconsistently with their intended purpose;
3. provision of false or incomplete data by the User;
4. setting up more than one Account by the User using the same e-mail address.
In the event of a violation of the Terms, the Service Provider may call upon the User to cease it and set a deadline for this purpose of not less than 7 (seven) days.
In the event of failure to cease the violation of the Terms by the User – the Service Provider has the right to block access to the Application, until the violation referred to in sec. 8 and 9 is ceased.
All declarations, calls, notifications, and information referred to in the Terms may be transmitted via e-mail, unless a specific provision of the Terms states otherwise.

§ 5. Agreement on Provision of Service

The Service Delivery Agreement may be concluded via the Service Provider’s Platform, which operates at https://community.voicie.com/ and by following the appropriate steps for purchase or by using a Referral Code.
The Service Provider undertakes that at least one method of concluding the Service Delivery Agreement will be available each time. The Service Provider reserves, however, that it may freely limit the channels for concluding the Agreement and make changes to the Price List in accordance with § 7 and 8, without prejudice to the preceding sentence of this section.
In order to conclude the Service Delivery Agreement via the Service Provider’s Platform, the User should perform the following actions:
1. go to the website voicie.com/cennik;
2. select the appropriate variant of access to the Application from the Price List (after which redirection to the Platform website will occur);
3. enter the required data in the displayed form;
4. mandatorily check the checkbox regarding the acknowledgement of the Terms and Privacy Policy and acceptance of their provisions;
5. optionally check additional checkboxes available within the form;
6. click the “Buy and pay” button;
7. pay the Subscription Fee.
After clicking the “Buy and pay” option and paying the Subscription Fee, an activation code along with account activation instructions is sent to the e-mail address provided by the User. After receiving it, one should download the mobile Application in accordance with the instructions and enter the code within the Application’s login screen. Furthermore, one must provide API keys for solutions made available by OpenAI and Deepgram.
After downloading the mobile Application, registration must be completed. After entering data in the mobile Application – a verification code will be sent to the provided e-mail address. After entering the verification code, the User obtains access to the functionality of the Application. Entering the verification code by the User is equivalent to the conclusion of the Service Delivery Agreement by the User.
In order to conclude the Service Delivery Agreement via a Referral Code, the User should download the mobile Application, and then register and enter the Referral Code within the Application’s login screen. Furthermore, one must provide API keys for solutions made available by OpenAI and Deepgram.
After entering data in the mobile Application – a verification code will be sent to the provided e-mail address. After entering the verification code, the User obtains access to the functionality of the Application. Entering the verification code by the User is equivalent to the conclusion of the Service Delivery Agreement by the User.
Under the Service Delivery Agreement – the User receives access to the functionalities of the Application, depending on the variant selected from the Price List. The User within the Application may in particular:
1. store their personal data;
2. record audio;
3. make notes;
4. make transcriptions;
5. import audio files to the Application from a mobile device;
6. […].

the level of functionality and their scope may differ depending on the variant selected from the Price List and the offer available at the time of concluding the Agreement.

The Service Provider informs, and the User acknowledges, that maintaining the conformity of the Service with the Service Delivery Agreement requires the User to install its updates.
The provisions of sec. 11-21 apply only to Consumers and Entrepreneurs with Consumer Rights.
In the event of failure to grant the User access to the Service immediately after the conclusion of the Service Delivery Agreement, the User calls upon the Service Provider to immediately grant access to the Service. The call referred to in the preceding sentence may be sent via e-mail, to the address indicated in § 1 sec. 5 point 1 of the Terms. In the event that the Service Provider does not grant the User access to the Service immediately after receiving the call referred to in the preceding sentence, the User may withdraw from the Service Delivery Agreement.
Regardless of the provisions of sec. 11 above, in the event of failure to grant the User access to the Service, the User may withdraw from the Service Delivery Agreement without calling upon the Service Provider to grant access to the Service, if at least one of the cases indicated in Art. 43j sec. 5 of the Consumer Rights Act occurs.
Regardless of the provisions of sec. 11-12 above, the User may at any time and without giving a reason terminate the Service Delivery Agreement with immediate effect. Furthermore, pursuant to Art. 27 et seq. of the Consumer Rights Act, the User may withdraw from the Service Delivery Agreement without giving a reason, within 14 (fourteen) days from the date of its conclusion, subject to § 11 sec. 7.
Withdrawal from the Service Delivery Agreement or its termination, regardless of the basis for performing this act, takes place by submitting to the Service Provider by the User a statement of withdrawal from the Service Delivery Agreement or of its termination. The statement referred to in the preceding sentence may be sent via e-mail, to the address indicated in § 1 sec. 5 point 1 of the Terms. The Service Provider deletes the Account immediately after receiving the statement referred to in the preceding sentence.
In the event of the User using the Service in a manner contrary to generally applicable provisions of law, the provisions of the Terms, or good morals, as well as providing unlawful content by the User, the Service Provider may terminate the Service Delivery Agreement with a notice period of 7 (seven) days, by submitting to the User a statement of termination via e-mail. After the expiry of the notice period indicated in the preceding sentence, the Account is permanently deleted. During the notice period, the Service Provider may block the User’s access to the Service, if it is necessary to prevent the commission of further violations by the User.
In the event of applying the measure referred to in sec. 15 above, the User against whom the measure was applied may submit an appeal.
The appeal may be submitted by e-mail – to the address: hello@voicie.com.
The appeal should contain:
1. the name and surname or name of the appellant,
2. contact details (e-mail address, correspondence address),
3. a detailed justification why, in the opinion of the appellant, the Service Provider’s decision is incorrect and should be changed.
The Service Provider immediately confirms receipt of the appeal by sending a notification to the e-mail address indicated by the appellant.
Appeals are considered within 14 days from the date of their receipt, by the Service Provider’s authorized team (these activities will not be performed in an automated manner, without human participation).
The Service Provider notifies the appellant of the decision taken as a result of considering the appeal via e-mail.

§ 6. Fees and Settlements

Service prices in the Price List are expressed in PLN and constitute gross value.
Unless a specific provision of the Terms or individual arrangements with the Service Provider state otherwise, all payments due to the Service Provider are made by the User using payment systems made available within the Application.
For the provision of Services, the User is obliged to pay the Subscription Fee according to the amounts indicated in the Price List. Changes in prices indicated in the Price List are announced in the Application and do not constitute amendments to these Terms.
The payment date is considered to be the day the amount of the Subscription Fee due for the Service is credited to the Service Provider’s bank account. After crediting the payment within the payment systems, the Service Provider sends information about granting access to the Application along with a VAT invoice or bill to the User’s e-mail address.
The Subscription Fee is paid once, automatically in advance, by the dates specified in the Price List, resulting from the date of concluding the Service Delivery Agreement – in the case of concluding the Agreement via the Platform.
Failure to pay the Subscription Fee by the User will result in the suspension of access to the functionalities of the Application, until the Subscription Fee is credited to the Service Provider’s bank account.

§ 7. Price List

The current Price List is available at: https://voicie.com/cennik.
The Price List may provide that a certain number of Services may be used by the User free of charge.
The Service Provider may change the Price List at any time.
A change in the Price List does not in any way affect the amount of fees specified in Service Delivery Agreements concluded before the change in the Price List.

§ 8. One-time Variants

Within the Price List, the Service Provider may provide for variants which, on the basis of a one-time fee, authorize the User to use the Application without limitations and without the obligation to pay a monthly, cyclical Subscription Fee.
Results obtained regarding the One-time variant authorizes the use of the Application until the moment of closing its operational activity by the Service Provider. The Service Provider may decide at any time that the Application will cease to function. However, they are obliged to inform all Users about this fact with 30 days’ advance notice.
One-time variants are divided into Master Access and Subordinate Access.
Under Master Access, the User receives unlimited access, for the time indicated in sec. 2, to the Application and all future additional functionalities introduced by the Service Provider.
Under Master Access, the User receives the possibility to send 4 Referral Codes, which authorize Subordinate Access. Each Referral Code can be used only once.
Under Subordinate Access, the User receives access to all functionalities of the Application for the duration of beta tests. After the end of beta tests, the User will have the possibility to switch to subscription access – on the terms and conditions presented to the User at least 30 days before the end of beta tests. In the absence of a desire to use subscription access – the User’s Account under Subordinate Access will be transformed into a free account with access to functionalities and options that will be provided to the User at least 30 days before the end of beta tests.
Regardless of the above, a User holding Subordinate Access may order Master Access during the beta tests – if it is still offered by the Service Provider. In such a case, Subordinate Access transforms into Master Access.
Regardless of access, the User receives the Service in the “Bring Your Own Key” format. A User with Master Access retains such a Service format for the time specified in sec. 4. A User holding Subordinate Access receives such a Service format only for the duration of beta tests.
The number of available variants with a one-time fee is limited. The Service Provider may decide at any time to end the offering of one-time variants.

§ 9. Complaints Concerning the Service – Consumers and Entrepreneurs with Consumer Rights

The provisions of this paragraph apply only to Consumers and Entrepreneurs with Consumer Rights.
The Service provided to the User by the Service Provider must be in conformity with the Agreement concerning it throughout the entire period of Service provision.
The Service Provider is liable for a Non-conformity revealed during the period of Service provision.
In the event of revealing a Non-conformity, the User may submit a complaint containing a demand to bring the Service into conformity with the Agreement concerning its provision.
A complaint is submitted via e-mail, to the address indicated in § 1 sec. 5 point 1 of the Terms.
The complaint should contain:
1. the User’s name and surname;
2. e-mail address;
3. description of the revealed Non-conformity;
4. demand to bring the Service into conformity with the Agreement concerning its provision.
The Service Provider may refuse to bring the Service into conformity with the Agreement concerning its provision if it is impossible or would require the Service Provider to incur excessive costs.
After considering the complaint, the Service Provider provides the User with a response to the complaint, in which:
1. acknowledges the complaint and indicates the planned date for bringing the Service into conformity with the Agreement concerning its provision;
2. refuses to bring the Service into conformity with the Agreement concerning its provision for the reasons indicated in sec. 7 above;
3. rejects the complaint due to its groundlessness.
The Service Provider responds to the complaint via e-mail within 14 (fourteen) days from the date of its receipt.
In the event of acknowledging the complaint, the Service Provider brings the Service into conformity with the Agreement concerning its provision at its own expense within a reasonable time from the moment of receiving the complaint and without excessive inconvenience for the User, taking into account the nature of the service and the purpose for which it is used. The Service Provider indicates the planned date for bringing the Service into conformity with the Agreement concerning its provision in the response to the complaint.
In the event of revealing a Non-conformity, the User may submit a statement of withdrawal from the Agreement to the Service Provider when:
1. bringing the Service into conformity with the Agreement concerning its provision is impossible or requires excessive costs;
2. the Service Provider has not brought the Service into conformity with the Agreement concerning its provision in accordance with sec. 10 above;
3. the Non-conformity continues to exist, even though the Service Provider has tried to bring the Service into conformity with the Agreement concerning its provision;
4. the Non-conformity is significant enough to justify withdrawal from the Agreement concerning the provision of the Service without previously demanding that the Service Provider bring the Service into conformity with the Agreement concerning its provision;
5. it clearly results from the Service Provider’s statement or circumstances that the Service Provider will not bring the Service into conformity with the Agreement concerning its provision within a reasonable time or without excessive inconvenience for the User.
The statement of withdrawal from the Agreement may be submitted via e-mail, to the address indicated in § 1 sec. 5 point 1 of the Terms.
The statement of withdrawal from the Agreement should contain:
1. the User’s name and surname;
2. e-mail address;
3. the date of Service delivery to the User;
4. description of the revealed Non-conformity;
5. indication of the reason for submitting the statement, selected from among the reasons indicated in sec. 11 above;
6. a statement on price reduction, along with an indication of the reduced price, or a statement of withdrawal from the Agreement.
In the event of the User withdrawing from the Service Delivery Agreement, the Service Provider deletes the Account immediately after receiving the statement of withdrawal from the Service Delivery Agreement.
Pursuant to Art. 34 sec. 1a of the Consumer Rights Act, in the event of the User withdrawing from the Agreement concerning the provision of the Service, the User is obliged to stop using the Service and making it available to third parties.

§ 10. Service Complaints – Entrepreneurs

The provisions of this paragraph apply only to Entrepreneurs.
In the event of revealing a non-conformity of the Service with the Terms, the User may submit a complaint.
A complaint is submitted in writing or via e-mail, to the address indicated in § 1 sec. 5 of the Terms, not later than within 30 days from the date of revealing the non-conformity.
The complaint should contain:
1. the User’s name;
2. e-mail address;
3. description of the revealed non-conformity of the Service with the Terms.
The Service Provider may refuse to bring the Service into conformity with the Terms if it is impossible or would require the Service Provider to incur excessive costs.
After considering the complaint, the Service Provider provides the User with a response to the complaint, in which:
1. acknowledges the complaint and indicates the planned date for bringing the Service into conformity with the Terms;
2. refuses to bring the Service into conformity with the Terms for the reason indicated in sec. 5 above;
3. rejects the complaint due to its groundlessness.
The Service Provider responds to the complaint via e-mail within 21 (twenty-one) days from the date of its receipt. In particularly complicated cases, the deadline for responding to a complaint may be extended to 30 calendar days.

§ 11. Right to Withdraw from the Agreement – Consumers and Entrepreneurs with Consumer Rights

The provisions of this paragraph apply only to Consumers and Entrepreneurs with Consumer Rights.
Pursuant to Art. 27 et seq. of the Consumer Rights Act, the User has the right to withdraw from the Agreement without giving any reason within 14 (fourteen) days from the date of its conclusion.
The User exercises the right to withdraw from the Agreement by submitting a statement of withdrawal from the Agreement to the Service Provider. To meet the deadline for withdrawing from the agreement, it is sufficient to send the statement before the expiry of the deadline referred to in sec. 1 above.
The statement of withdrawal from the Agreement may be submitted by the User in any form, in particular on the form constituting Annex No. 2 to the Consumer Rights Act.
In the event of submitting a statement of withdrawal from the Agreement, the Service Provider immediately sends the User a confirmation of its receipt via e-mail.
In the event of the User withdrawing from the Agreement, the Service Provider will delete the Account immediately after receiving the statement of withdrawal from the Agreement.
The right to withdraw from the Agreement is not entitled to the User in relation to Agreements if the Service Provider has fully performed the Service with the express consent of the User who is a Consumer or an Entrepreneur with Consumer Rights, who was informed before the performance began that after the Service Provider has performed the service, they will lose the right to withdraw from the Agreement.

§ 12. Reviews

Users may send the Service Provider a Review regarding services provided by the Service Provider.
Sending a Review may take place in any manner, including via e-mail.
Sending a Review does not impose an obligation on the Service Provider to publish it.
A Review published by the Service Provider may be removed by them at any time.
Sending a Review is equivalent to granting the Service Provider by the User a free-of-charge, non-exclusive license to use it (hereinafter: the “License“).
The License is granted for an indefinite period (with the possibility of terminating it two years in advance, effective at the end of the calendar year) and without territorial limitations and covers the use of the Review in the following fields of exploitation:
1. recording and multiplication in any quantity, using any technique and in any format;
2. dissemination in any manner, using any means of communication, in particular through publication within the Application and in the Service Provider’s social media.
The License entitles the Service Provider to modify the Review if it is necessary for its dissemination in a specific manner, without changing its essence and content.
The License authorizes the Service Provider to grant further licenses for the use of the Review to freely selected third parties. The further license referred to in the preceding sentence may be granted by the Service Provider for a fee or free of charge.
Users undertake not to exercise personal moral rights vested in them regarding the Review (including the right to mark the authorship of the Review and the right to supervise the use of the Review) and authorize the Service Provider to exercise these rights on behalf of the User.
The provisions of sec. 11 and 12 apply only to Entrepreneurs.
Regardless of the provisions of sec. 1-10 above, the User grants the Service Provider a free-of-charge, non-exclusive license to use the User’s name and logo (hereinafter: the “Logo“).
The License referred to in sec. 11 above is granted for an indefinite period (with the possibility of terminating it two years in advance, effective at the end of the calendar year) and without territorial limitations and covers the use of the Logo in the following fields of exploitation:
1. recording and multiplication in any quantity, using any technique and in any format;
2. dissemination in any manner, using any means of communication, in particular through publication within the Application and in the Service Provider’s social media.

§ 13. Use of Artificial Intelligence (AI)

The User declares that they are fully aware that the Service Provider creates the Application using tools based on (generative) AI in the scope of, among others, ensuring chat support, providing AI agents, data integration and analytics, and consents to using the Application along with functions assisted by AI.
To the maximum extent permitted by generally applicable provisions of law, due to the prototypical nature of the aforementioned technology, the Service Provider is not liable for effects (and possible damages) of actions taken by the User or their clients on the basis of recommendations and information generated by AI.
Within the Application, the Service Provider offers Services that are based on external AI models, and the Services and their results are generated by AI. In connection with this, to ensure Users full control, the Service Provider draws attention to the conscious use of the Service, because the User bears sole liability for the manner of using the Services, in particular towards their clients.
Results obtained as part of the User’s use of Services using AI are not a sufficient, independent basis for making any business, technical, or financial decisions and each time require verification by a human.
In connection with the use of third-party AI tools – the Service Provider indicates that the functionalities of the Application operating on the basis of such tools may change over time, including in particular the scope of functionalities may vary. The Service Provider is not responsible for changes in functionality, access restrictions, and other effects that arose on the basis of changes imposed by external providers of AI tools.

§ 14. Platform

The User may additionally set up an Account on the Platform, which serves to obtain access to the Application.
Setting up an Account on the Platform is not mandatory in order to obtain access to the Application and conclude the Agreement.
The Platform enables access to additional services which, apart from providing access to the Application, the Service Provider provides, and to create a community of Application Users.
The rules for using the Platform are regulated by the Terms available at […].

§ 15. Liability

The Service Provider undertakes to provide Services with due diligence.
The Parties exclude rights resulting from the statutory warranty – this provision is effective only in relation to Entrepreneurs.
The Service Provider does not guarantee a specific level of performance, efficiency, or utility of the Application in relation to the specific needs and applications of Users.
To the maximum extent permitted by the provisions of the Civil Code and the Consumer Rights Act, the Service Provider is not liable for the consequences of using the Application, including in particular for the consequences of:
1. use by Users of any services and functionalities available within the Application inconsistently with their intended purpose or in violation of the provisions of law, principles of social coexistence, or good morals;
2. provision by Users of incorrect or false data;
3. use of data authorizing access to the Account by third parties, if these parties came into possession of this data as a result of its disclosure by the User or as a result of its insufficient protection by the User against access by such parties;
4. loss of data and Content;
5. changes in functionality, access restrictions, and other effects that arose on the basis of changes imposed by external providers.
The Service Provider’s liability for lost profits of the User is excluded – this provision is effective only in relation to Entrepreneurs.
The Service Provider’s liability for damages incurred by the User as a result of non-performance or improper performance of the obligation by the Service Provider is limited to damages in the form of actual losses incurred by the User and to an amount not exceeding the total amount of PLN 2,000. This provision is effective only in relation to Entrepreneurs.
To the maximum extent permitted by the provisions of the Civil Code and the Consumer Rights Act, the Service Provider is not liable for disruptions in the functioning of the Application, in particular resulting from:
1. force majeure;
2. necessary maintenance and modernization works carried out in the Application;
3. reasons lying on the User’s side;
4. reasons independent of the Service Provider, in particular the actions of third parties for which the Service Provider is not liable.
The Service Provider undertakes to carry out the works referred to in sec. 7 point 2 above in a manner possibly least burdensome for Users and, as far as possible, to inform them in advance about planned works.
The Service Provider undertakes to remove disruptions in the functioning of the Application on an ongoing basis as far as possible.

§ 16. Out-of-court Dispute Resolution – Consumers and Entrepreneurs with Consumer Rights

The provisions of this paragraph apply only to Consumers and Entrepreneurs with Consumer Rights.
Users have the possibility to use out-of-court methods of considering complaints and pursuing claims.
Detailed information concerning the possibility for Users to use out-of-court methods of considering complaints and pursuing claims and the rules of access to these procedures are available at the seats and on the websites of:
1. district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection;
2. Voivodeship Inspectorates of Trade Inspection;
3. the Office of Competition and Consumer Protection.
The Service Provider informs that unless such an obligation results from mandatory provisions of law, it does not use out-of-court methods of considering complaints and pursuing claims.

§ 17. Service Provider’s Intellectual Property

All components of the Application, in particular:
1. the name of the Application;
2. the Application logo;
3. photos and descriptions;
4. the principles of the Application’s operation, all its graphic elements, interface, software, source code, and databases

are subject to legal protection on the basis of the provisions of the Act of 4 February 1994 on Copyright and Related Rights, the Act of 30 June 2000 – Industrial Property Law, the Act of 16 April 1993 on Combating Unfair Competition, and other provisions of generally applicable law, including provisions of European Union law.

Any use of the Service Provider’s intellectual property without their prior, express permission is prohibited.

§ 18. Processing of Personal Data

Information on the processing of personal data by the Service Provider can be found in the Privacy Policy available at: voicie.com/polityka-prywatnosci.
The rules and terms of entrusting the processing of personal data by the User are specified in the Regulations on Entrusting Personal Data Processing constituting Annex No. 1 to the Terms.

§ 19. Change of Service – Consumers and Entrepreneurs with Consumer Rights

The provisions of this paragraph apply only to Consumers and Entrepreneurs with Consumer Rights.
The Service Provider may make a change to the Service in the event of:
1. the necessity to adapt the Service to newly created devices or software used by Users to use the Service;
2. the Service Provider making a decision to improve the Service by adding new functionalities to it or modifying existing functionalities;
3. a legal obligation to make changes, including the obligation to adapt the Service to the current legal state.
A change to the Service cannot involve any costs on the part of Users.
The Service Provider informs Users about the change to the Service by placing a message informing about the changes on the Account. Independently, information about the change made may be sent to Users via e-mail.
If a change to the Service significantly and negatively affects access to the Service, the Service Provider is obliged to inform Users about:
1. the properties and date of making the change, and
2. the User’s right to terminate the Service Delivery Agreement with immediate effect within 30 (thirty) days from making the change.
The information referred to in sec. 5 above is sent by the Service Provider to Users via e-mail, no later than 7 (seven) days before the change is made.
Termination of the Service Delivery Agreement by the User on the basis of sec. 5 point 2 above takes place by submitting to the Service Provider a statement of termination of the Service Delivery Agreement. The statement referred to in the preceding sentence may be sent via e-mail, to the address indicated in § 1 sec. 5 point 1 of the Terms.
Termination of the Service Delivery Agreement on the basis of sec. 5 point 2 above produces the same effects as § 11 of the Terms provides for in the event of withdrawal from the Service Delivery Agreement due to the occurrence of a Non-conformity.

§ 20. Amendment of Terms – Consumers and Entrepreneurs with Consumer Rights

The provisions of this paragraph apply only to Consumers and Entrepreneurs with Consumer Rights.
The Service Provider may make a change to the Terms in the event of:
1. a change in the subject of the Service Provider’s activity;
2. the commencement of providing new services by the Service Provider, modification of services provided to date, or discontinuation of their provision;
3. making a technical modification to the Application requiring the adaptation of the provisions of the Terms to it;
4. a legal obligation to make changes, including the obligation to adapt the Terms to the current legal state.
Users will be informed about a change to the Terms by publishing its changed version on the Application’s website. Independently, the changed version of the Terms will be sent to Users by e-mail.
To Service Delivery Agreements concluded before the change of the Terms, the provisions of the then-binding Terms apply.
A User who does not agree to the change of the Terms may terminate the Service Delivery Agreement with immediate effect within 10 (ten) days from the date of receiving information about the change of the Terms. Failure to terminate is considered consent to the change of the Terms.
Termination of the Service Delivery Agreement takes place by submitting to the Service Provider by the User a statement of termination of this Agreement. The statement referred to in the preceding sentence may be sent via e-mail, to the address indicated in § 1 sec. 5 point 1 of the Terms.
Immediately after receiving the statement referred to in sec. 5 above, the Service Provider deletes the Account.

§ 21. Amendment of Terms – Entrepreneurs

The provisions of this paragraph apply only to Entrepreneurs.
The Service Provider may make a change to the Terms i.a. in the event of:
1. a change in the subject of the Service Provider’s activity;
2. the commencement of providing new services by the Service Provider, modification of services provided to date, or discontinuation of their provision;
3. making a technical modification to the Application requiring the adaptation of the provisions of the Terms to it;
4. a legal obligation to make changes, including the obligation to adapt the Terms to the current legal state.
The User will be informed about a change to the Terms by publishing its changed version in the IT System via a message.
To agreements concluded before the change of the Terms, the provisions of the then-binding Terms apply.

§ 22. Final Provisions

The current version of the Terms is valid from 01.01.2026.
The Terms are subject to Polish law. Any disputes under these Terms will be resolved through amicable negotiations, and in the event that no agreement is reached – before the competent common court. For disputes arising from Services where the party is an Entrepreneur – the court competent shall be the court competent for the Service Provider’s registered office.
In matters not regulated in the Terms, the provisions of generally applicable Polish law shall apply.
Annex No. 1 represents an integral part of the Terms.

ANNEX NO. 1. REGULATIONS ON ENTRUSTING PERSONAL DATA PROCESSING

(hereinafter: the “Entrustment Agreement“)

§ 1. Entrustment of personal data processing

Cooperation and an Agreement for the provision of Services have been established between the Service Provider and the User, on the basis of the Terms (hereinafter: the “Main Agreement“).
The Controller (User) entrusts the Processor (Service Provider) with the processing of personal data under Art. 28 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter: the “General Data Protection Regulation” or “GDPR“).
The Controller declares that they are the controller of the data entrusted to the Processor under the Entrustment Agreement or a processor authorized to further entrust it to the Processor.
The Controller entrusts the Processor with the processing of personal data in the scope specified in § 2 of the Entrustment Agreement.
Capitalized terms used in the Entrustment Agreement have the meaning given to them in the Terms or GDPR, unless a specific provision of the Entrustment Agreement states otherwise.

§ 2. Subject matter, nature, purpose and duration of data processing

Personal data entrusted by the Controller will be processed by the Processor solely on the documented instruction of the Controller and solely for the purpose of providing Services. The Parties consider in particular the conclusion of the Main Agreement as a “documented instruction”.
The categories of personal data being the subject of entrustment (hereinafter: “entrusted personal data“) and the categories of persons whom the entrusted personal data concern are indicated in Annex No. 1 to the Entrustment Agreement.
Personal data entrusted by the Controller on the basis of the Entrustment Agreement do not constitute special category data referred to in Art. 9 of the GDPR, nor data relating to criminal convictions and offences referred to in Art. 10 of the GDPR.
The processing of entrusted personal data will take place using IT systems (in an automated manner) and in paper form (in a non-automated manner).

§ 3. Duties, rights and declarations of the Processor

The Processor undertakes to secure entrusted personal data by implementing (even before commencing processing) and maintaining technical and organizational measures appropriate to the nature, scope, context, and purpose of processing entrusted data, including measures required by relevant provisions of generally applicable law, so that the processing of entrusted personal data meets the requirements of the General Data Protection Regulation.
The Processor undertakes to ensure that persons authorized to process personal data entrusted on the basis of the Entrustment Agreement are obliged to maintain confidentiality or are subject to an appropriate statutory obligation of confidentiality.
The Processor undertakes, to the extent justified by the subject of the Entrustment Agreement, as far as possible, to assist the Controller in fulfilling their obligation to respond to requests from data subjects, in the scope of exercising by these persons rights resulting from provisions of generally applicable law, including in Chapter III of the General Data Protection Regulation.
The Processor undertakes to immediately notify the Controller about:
1. any personal data breach, whereby “personal data breach” should be understood as any accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, entrusted personal data. The notification referred to in this point 1 should be made no later than within 48 hours of detecting the personal data breach;
2. any request received from the person whom the data concerns, while refraining from responding to the request until receiving the Controller’s opinion. The notification referred to in this point 2 should be made no later than within 48 hours of receiving the request;
3. any legally valid request to disclose personal data to a competent state authority, unless the prohibition of notification results from provisions of law, in particular provisions of criminal procedure, when the prohibition is aimed at ensuring the confidentiality of the initiated investigation;
4. the conduct by the President of the Personal Data Protection Office or another supervisory authority of an inspection of the compliance of personal data processing and its results, and about other activities of public authority bodies concerning this data.
The Processor undertakes, to the extent justified by the subject of the Entrustment Agreement and the information available to them, to assist the Controller in fulfilling their obligations resulting from provisions of generally applicable law, including Art. 32-36 of the General Data Protection Regulation and concerning the security of personal data processing, reporting a personal data breach to the supervisory authority and the data subject, data protection impact assessment, and prior consultation with the supervisory authority related to this assessment.
The Processor undertakes to:
1. make available to the Controller, within 14 days from the date of receiving the request, all information and documents necessary to demonstrate compliance by the Controller with the obligations incumbent on them specified in provisions of generally applicable law;
2. allow the Controller or an auditor authorized by them to conduct audits, including inspections, and contribute to them, on principles specified each time by the Parties and subject to the provisions of this paragraph.
The audit referred to in sec. 7 point 2 above may be carried out:
1. not earlier than 14 days from the date of receipt by the Processor of the announcement of its conduct, on a date agreed by the Parties, and
2. after the conclusion of a confidentiality agreement between the Processor and the Controller or an auditor authorized by them.
After the completion of the audit, the Parties shall draw up a protocol in 2 copies, which shall be signed by authorized representatives of both Parties. The Processor may submit reservations to the protocol within 5 Business Days from the date of its signing by the representatives of the Parties.
In the event of finding deficiencies during the audit affecting the security of processing entrusted personal data, the Processor undertakes to comply with the recommendations formulated by the Controller or an auditor authorized by them.

§ 4. Duties of the Controller

The Controller is obliged to ensure that throughout the entire period of validity of the Entrustment Agreement they have a legal basis for processing the entrusted personal data and that they are entitled to appropriate rights enabling their entrustment to the Processor. In the event of losing the aforementioned legal basis or rights regarding specific entrusted personal data, the Controller is obliged to immediately take steps necessary to stop entrusting them, in particular to notify the Processor about this.
The Controller undertakes not to issue instructions to the Processor concerning the processing of entrusted personal data that would be inconsistent with provisions of generally applicable law, provisions of the Entrustment Agreement, or other contractual obligations.

§ 5. Further entrustment of personal data

The Controller gives general consent for the Processor to perform further entrustment of personal data processing (hereinafter: “sub-entrustment“) to subcontractors selected by them.
The Processor undertakes to ensure that:
1. the entity to which they make the sub-entrustment applies appropriate technical and organizational measures to guarantee the processing of entrusted personal data in accordance with the provisions of the GDPR;
2. the scope of obligations of the further processor in the field of data protection corresponds to the obligations of the Processor provided for in the Entrustment Agreement.
In the event of an intention to sub-entrust the processing of personal data to a given subcontractor, the Processor is obliged to notify the Controller about this no later than 7 (seven) days before the sub-entrustment is made via e-mail. The Controller may object to the sub-entrustment referred to in the preceding sentence by submitting an objection via e-mail, within 7 (seven) days from the date of receiving the notification about the sub-entrustment.
After the ineffective expiry of the deadline for submitting an objection referred to in sec. 3 above, the Processor may make the sub-entrustment of the processed personal data to the selected subcontractor.
In the event of submitting an objection referred to in sec. 3 above, the Processor may withdraw from the Main Agreement with immediate effect.
The sub-entrustment referred to in sec. 3 above does not constitute an amendment to the Entrustment Agreement.
The list of current sub-processors constitutes Annex No. 2 to the Entrustment Agreement.

§ 6. Confidentiality

The Parties undertake to use the materials, data, and all information obtained from the other Party for the purpose of performing the Entrustment Agreement solely for its implementation and to keep these materials, data, and information confidential, both during the term of the Entrustment Agreement and after its termination.

§ 7. Effects of termination of the Entrustment Agreement

In the event of termination of the Entrustment Agreement, the Processor, immediately, no later than within 14 (fourteen) Business Days from the date of termination of the Entrustment Agreement, undertakes to return to the Controller and delete from their own media all personal data whose processing was entrusted to them, including effectively deleting them also from electronic media remaining at their disposal. The provisions of the preceding sentence do not apply to those personal data whose storage by the Processor, in accordance with provisions of generally applicable law, is required for a time longer than the period of validity of the Entrustment Agreement.

§ 8. Final provisions

An integral part of the Agreement is Annex No. 1 – Categories of entrusted personal data and categories of data subjects, and Annex No. 2 – List of entities to which personal data processing has been transferred (sub-processors).
To amendments to the Entrustment Agreement, the provisions of the Terms apply accordingly.
In matters not regulated in the Entrustment Agreement, the provisions of the Terms, provisions of the GDPR, and appropriate provisions of Polish law apply.

Annex No. 1 to the Regulations on Entrusting – Categories of entrusted personal data and categories of data subjects

Category of data subjects	Scope of personal data
Application Users	data uploaded and recorded within the Application by Users

Annex No. 2 – Entities to which personal data processing has been transferred (sub-processors)

Supabase, Inc. – 65 Chulia Street #38-02/03, OCBC Centre, Singapore 049513
Sendinblue, a simplified joint-stock company – 9-17, rue Salneuve 75017 Paris
n8n GmbH – Novalisstr. 10, 10115, Berlin, Germany
HOSTINGER INTERNATIONAL LIMITED, Cyprus private limited company – 61 Lordou Vironos str., 6023 Larnaca, Cyprus
OpenAI, Inc.- 3180 18th Street, San Francisco, CA 94110, USA
Deepgram Inc. – 548 Market St Suite 25104 San Francisco, CA 94104-5401
Google LLC – 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Google Cloud Poland Sp. z o.o – ul. Rondo Daszyńskiego 2C, 00-843 Warszawa
Brevo (Sendinblue) – 17 rue de Salneuve, 75017 Paris, France
SEOHOST Sp. z o.o. – ul. Obornicka 330, 60-689 Poznań, Poland
EmailLabs (Vercom S.A.) – Nowy Rynek Poznań, Budynek D, ul. Wierzbięcice 1B, 61-569 Poznań, Poland
Mollie B.V. – Keizersgracht 126, 1015CW Amsterdam, Netherlands